ci444 Privacy Policy

Introduction

Welcome to ci444, Bangladesh's trusted online casino and sports betting platform. At ci444, your privacy is one of our highest priorities. This Privacy Policy explains in clear, plain English what personal data we collect from you, how we use it, with whom we may share it, and what rights you have over your own information.

By registering an account or using any service offered on ci444 — including cricket betting, live casino, slots, crash games, and payments via bKash, Nagad, Rocket, or local bank transfers — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

This policy applies to all users of ci444, including visitors browsing the site without an account, registered members, VIP players, and anyone who contacts our support team. We are committed to handling all personal data responsibly, securely, and transparently in accordance with applicable data protection standards.

Information We Collect

We collect different categories of information depending on how you interact with ci444. The three main categories are personal data you provide directly, data we collect automatically, and data from third parties.

Information You Provide Directly

• Full name, date of birth, and national identification details provided during account registration or KYC verification.
• Contact information including your email address, phone number (mobile or landline), and residential address in Bangladesh.
• Financial details used to process deposits and withdrawals, such as your bKash or Nagad mobile wallet number, Rocket account, or bank account details with institutions like Dutch-Bangla Bank, BRAC Bank, or Islami Bank.
• Communications with our support team, including messages, queries, complaints, and any attachments you submit.

Information Collected Automatically

• Device information including your IP address, browser type and version, operating system, and screen resolution.
• Usage data such as pages visited, games played, betting history, session duration, click patterns, and features accessed on ci444.
• Cookies, web beacons, and similar tracking technologies that help us understand your preferences and improve your experience on the platform.

Information from Third Parties

• Identity verification and fraud-prevention data from KYC service providers used to confirm your identity in accordance with responsible gaming obligations.
• Payment confirmation data shared by mobile financial services such as bKash, Nagad, and Rocket after a transaction is initiated.
• Technical signals from analytics partners that help ci444 measure platform performance, detect suspicious activity, and ensure fair play.

How We Use Your Information

ci444 uses the information we collect for the following purposes, all of which are necessary to deliver a safe, functional, and enjoyable betting and gaming experience:

• Account creation and management: to set up your ci444 account, verify your identity, and ensure only eligible users aged 21 and above can access the platform.
• Processing transactions: to handle deposits and withdrawals accurately and securely through payment channels including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Customer support: to respond to your questions, resolve disputes, and improve the quality of our service based on your feedback.
• Personalisation: to tailor game recommendations, bonuses, and promotional offers to match your interests, betting habits, and preferred payment methods.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, and any other unlawful activity on the platform.
• Platform improvement: to analyse usage patterns, fix bugs, optimise performance, and develop new features that serve our Bangladesh-based player community better.

We do not sell your personal data to advertisers or third-party marketing companies. Any data sharing is strictly limited to what is necessary to deliver our services as described in this policy.

Sharing Your Information

ci444 does not sell, rent, or trade your personal data. We may, however, share specific information with trusted third parties in the following limited circumstances:

Service Providers

We work with third-party service providers who help us run the platform — including payment processors (bKash, Nagad, Rocket), KYC verification partners, customer support tools, analytics providers, and game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers are contractually bound to use your data only for the purposes defined in our agreements with them and are prohibited from using it for any other purpose.

Legal Obligations

We may disclose your personal data if we are required to do so by applicable law or a competent authority, including in response to a court order or regulatory investigation. In such cases, we will disclose only the minimum amount of data required and, where legally permitted, will notify you in advance.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

Cookies and Tracking Technologies

ci444 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics that help us improve the platform. A cookie is a small text file stored on your device when you visit our website.

We use the following types of cookies on ci444:

• Essential cookies: required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Analytics cookies: used to understand how visitors interact with ci444, which pages are most popular, and where technical issues may arise, so we can continuously improve the service.
• Preference cookies: store your language choice, display settings, and any customisations you have made to personalise your ci444 experience.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, please note that disabling essential cookies may prevent certain features of ci444 from working as intended, including the ability to maintain a logged-in session.

Data Retention

ci444 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, as described in this policy. The specific retention period depends on the type of data and the reason it was collected.

Account information is generally retained for the duration of your active membership. After account closure, we may retain certain data for up to five years to comply with anti-money laundering obligations, financial record-keeping requirements, and to resolve any post-closure disputes. Once the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you.

Your Rights Over Your Personal Data

As a user of ci444, you have a set of meaningful rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without undue delay:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, to verify that it is accurate and lawfully processed.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct or update it without delay.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. We will comply unless we are required to retain it for legal or regulatory purposes.
• Right to restriction: you may ask us to temporarily pause processing of your personal data while a dispute or correction request is being resolved.
• Right to object: you have the right to object to processing of your personal data for direct marketing purposes at any time, and we will stop that processing immediately upon receipt of your objection.

To exercise any of the rights listed above, please contact our support team using the email address provided in the Contact Us section of this policy. We will respond to all verified requests within 30 days.

Payment Data and Financial Information

All financial transactions on ci444 — including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and withdrawals to your registered accounts — are processed through secure, encrypted payment channels. ci444 does not store your full payment card numbers or mobile banking PINs on our servers.

When you initiate a payment, you are directed to a secure gateway operated by the relevant payment provider. The provider returns only a transaction reference and confirmation status to ci444 — your full financial credentials remain with the payment provider at all times and are never accessible to ci444 staff.

Security Measures

ci444 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems, role-based access controls limiting staff access to personal data, regular security audits and vulnerability assessments, and secure data backup procedures.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your rights and freedoms, ci444 will notify affected users as promptly as possible and take immediate remedial action.

Third-Party Links

ci444 may from time to time reference third-party payment providers or game studios within informational content. Please be aware that if you access any external website or service, that site operates under its own privacy policy, and ci444 has no control over and accepts no responsibility for the privacy practices of any third-party website. We encourage you to review the privacy policy of any external service before providing them with personal information.

Children's Privacy and Age Restriction

ci444 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from anyone under the age of 21.

If we discover or are notified that we have collected personal data from a user under the age of 21, we will take immediate steps to delete that data from our records. If you are a parent or guardian and believe your child has provided personal data to ci444, please contact us immediately at [email protected] so we can investigate and act accordingly.

Changes to This Privacy Policy

ci444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of ci444 following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ci444 handles your personal data, our team is here to help. You can reach us at any time via our official support email address.

Email: [email protected] — We aim to respond to all privacy-related enquiries within 5 business days. Please include your registered username and a clear description of your request to help us assist you as efficiently as possible.